Support

Need help with Data Quality? Start here — most questions are answered below. For anything else, email us and we'll get back to you.

Contact us

hello@bytloop.com
We reply within 2 business days.

Before you email us

• Check the documentation — most setup and configuration questions are covered there.
• If a scan seems stuck or a rule isn't flagging what you expect, check the rule's configuration on the project's Data Quality tab first — the "What it does" column describes exactly what each rule is checking.

Common questions

Why does "Scan now" take a while to show results?

Scans run in the background and process your project in pages, so the button returns immediately rather than blocking. Refresh the page after a short wait, or leave the tab open — the dashboard updates once the scan completes.

Why is my trial installation capped?

Trial installations are limited to weekly automatic scans and a maximum project size per scan, regardless of what frequency you configure. This is a fixed trial limit, not a bug — upgrading removes it.

Can the app modify my issues?

No. The app is read-only — it never creates, edits, or deletes issues. It only reads issue data to evaluate your configured rules.

Where is my data stored?

Entirely within Atlassian's own infrastructure, via the Forge platform. See our Privacy Policy for details on exactly what's stored.

Reporting a bug or requesting a feature

Email hello@bytloop.com with as much detail as you can — the project key, the rule involved, and what you expected to happen versus what actually happened.